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Profil CV N°89552

Profil

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Détails du profil

Types de métiers recherchés
» Transport, logistique
» Métiers des services
» Tourisme, hôtellerie, restauration
» Achats
» Aéronautique, navale
» Tourisme, loisirs
» Transports, logistique, services postaux
Expérience professionnelle . Expérience entre 2 ans et 5 ans
Expérience professionnelle: 
Reservation and ticketing agent
AIGLE VOYAGES DOUALA
04.2014 - 07.2014
 Booking flight tickets and hotel reservations for our customers  Airport assistance  Attending workshops and training  Producing daily report  Channeling bill to our cooperate clients  Receiving customers queries by mail , phone and face to face and submitting it to my hierarchy for decision making  Sending news letters to different client by mail on airline new offers and new regulations
Reservation and ticketing agent
World Wide Travel Tour Douala
08.2014 - 03.2015
 Welcoming clients and advising them on best flight options and airline  Booking flight reservations and submitting it to head desk for ticketing  Producing daily report and compiling agent coupons to be used by the back office  Buying Multi Purpose Documents (MPD) in airlines for our clients  Channeling bills to our different cooperate clients for payment  Attending workshops and trade fares as well as training sessions organized by our partners
Reservation and ticketing agent
Shivam Travels Yaounde
04.2015 - 03.2016
 Booking and issuing flight reservations alongside hotel reservations for our multicultural clients.  Responding to customers queries through phone and email in a reactive and proactive manner  Do marketing to bring in more customers such as traders and even cooperate  Creation of customer profile to ensure effective follow up  Producing daily sales report and submitting to the accounting department  Creation of client membership card in any airline of their choice and advising them on the advantages the gain in registering themselves  Attending workshops and trade fares organized by airlines and other major partners  Processing exchange ,revalidation ,refunds and cancellations of tickets
Reservation and Tiketing agent
Agence Française de Voyages Yaounde
Depuis 04.2016
 Booking and issuing flight reservation as well as hotel reservation for our customers no matter their destinations.  Answering customers queries via the phone, email as well as face to face ensuring excellent customer service.  Producing daily sales report for the accounting department.  Taking part to airlines workshops as well as other partners such as Galileo ,Amadeus etc  Promoting the agency’s miscellaneous product such as flight insurance, car rent and other available services.  Creation of customers profile to ensure effective follow.  Creations of flight membership card for our regular customers as well as passer-by on any airline of their choice.  Sending newsletter to customer on new offer by airlines as well as promotions organized by the agency.  Airport assistance to client on domestic as well as international flight, to enable them complete their checking fluently.  Creation of touristic circuit in both at the national and international level.  Advising clients on Advance Passengers Information Service (APIS) like visa requirement, custom, health, passport and currency.  Processing reservation through multiple reservation systems such as Galileo, Amadeus and airline’s online reservation systems.  Proposing new sale strategies so as ensure good customer services and productivity.
Compétences
reservation and ticketing;hotel bookings;amadeus;galileo;MS word;excel;visa processing and SITA passenger processsing
Formation . Bac
Fondation en Voyages et Tourism
IATA TRAINING AND DEVELOPMENT INTITUTE
09.2013 - 04.2014
IATA AIRPORT OPERATIONS WITH HAVARDS MANAGEMENTOR
IATA TRAINING AND DEVELOPMENT INTITUTE (Online)
Depuis 12.2015
Langues
anglaiscourant
arabedébutant
espagnoldébutant
françaiscourant
Plus d'informations
immédiatement
Bafoussam - Douala - Yaoundé - International
Lieu de résidence : Yaounde
CDI
21.09.2018
121

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