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Profil CV N°89552

Profil

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Détails du profil

Types de métiers recherchés
» Transport, logistique
» Métiers des services
» Tourisme, hôtellerie, restauration
» Achats
Expérience professionnelle
Expérience entre 2 ans et 5 ans
» Aéronautique, navale
» Tourisme, loisirs
» Transports, logistique, services postaux
Expérience professionnelle: 
04.2014 - 07.2014
Reservation and ticketing agent
AIGLE VOYAGES DOUALA
 Booking flight tickets and hotel reservations for our customers  Airport assistance  Attending workshops and training  Producing daily report  Channeling bill to our cooperate clients  Receiving customers queries by mail , phone and face to face and submitting it to my hierarchy for decision making  Sending news letters to different client by mail on airline new offers and new regulations
08.2014 - 03.2015
Reservation and ticketing agent
World Wide Travel Tour Douala
 Welcoming clients and advising them on best flight options and airline  Booking flight reservations and submitting it to head desk for ticketing  Producing daily report and compiling agent coupons to be used by the back office  Buying Multi Purpose Documents (MPD) in airlines for our clients  Channeling bills to our different cooperate clients for payment  Attending workshops and trade fares as well as training sessions organized by our partners
04.2015 - 03.2016
Reservation and ticketing agent
Shivam Travels Yaounde
 Booking and issuing flight reservations alongside hotel reservations for our multicultural clients.  Responding to customers queries through phone and email in a reactive and proactive manner  Do marketing to bring in more customers such as traders and even cooperate  Creation of customer profile to ensure effective follow up  Producing daily sales report and submitting to the accounting department  Creation of client membership card in any airline of their choice and advising them on the advantages the gain in registering themselves  Attending workshops and trade fares organized by airlines and other major partners  Processing exchange ,revalidation ,refunds and cancellations of tickets
Depuis 04.2016
Reservation and Tiketing agent
Agence Française de Voyages Yaounde
 Booking and issuing flight reservation as well as hotel reservation for our customers no matter their destinations.  Answering customers queries via the phone, email as well as face to face ensuring excellent customer service.  Producing daily sales report for the accounting department.  Taking part to airlines workshops as well as other partners such as Galileo ,Amadeus etc  Promoting the agency’s miscellaneous product such as flight insurance, car rent and other available services.  Creation of customers profile to ensure effective follow.  Creations of flight membership card for our regular customers as well as passer-by on any airline of their choice.  Sending newsletter to customer on new offer by airlines as well as promotions organized by the agency.  Airport assistance to client on domestic as well as international flight, to enable them complete their checking fluently.  Creation of touristic circuit in both at the national and international level.  Advising clients on Advance Passengers Information Service (APIS) like visa requirement, custom, health, passport and currency.  Processing reservation through multiple reservation systems such as Galileo, Amadeus and airline’s online reservation systems.  Proposing new sale strategies so as ensure good customer services and productivity.
Compétences
reservation and ticketing;hotel bookings;amadeus;galileo;MS word;excel;visa processing and SITA passenger processsing
Formation
Bac
09.2013 - 04.2014
Fondation en Voyages et Tourism
IATA TRAINING AND DEVELOPMENT INTITUTE
Depuis 12.2015
IATA AIRPORT OPERATIONS WITH HAVARDS MANAGEMENTOR
IATA TRAINING AND DEVELOPMENT INTITUTE (Online)
Langues
anglaiscourant
arabedébutant
espagnoldébutant
françaiscourant
Plus d'informations
immédiatement
Bafoussam - Douala - Yaoundé - International
Lieu de résidence : Yaounde
CDI
21.09.2018
107

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