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Profil CV N°202575

Profil

Contactez ce profil pour un recrutement
Nom : ********
Prénom : *************
Téléphone : +2***********
Email : ******@******
Né(e) le : ********
Nationalité : *************
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Détails du profil

Types de métiers recherchés
» Commercial, vente
» Informatique, nouvelles technologies
Expérience professionnelle
Expérience > 10 ans
» Maintenance, entretien, service après vente
» Services autres
Expérience professionnelle: 
10.2004 - 12.2008
Multilingual French Administrative Assistant
Cameroon Tax Department
Assisting Tax payers to fill up their forms online in order to pay their taxes. Retrieving - updating - entering data into the system Making outbound calls to tax payers who did not pay on time and remind them Advising taxpayers Translating Document from French into English and Vice Versa
07.2010 - 12.2010
-Multilingual French Human Resources Assistant
WORLD HEALTH ORGANIZATION - MALAYSIA
Providing Translation Service ( From English into French ) Assigning to Global services Centre to upgrading, increasing and improving The Human Resources Delivery. Processing the requests of internal employees of WHO such as staff and managers with regards Education Grant - Contract Administrative - any other requests Retrieving - updating - extracting - deleting and entering all information on Oracle System while processing the requests of customers..
04.2012 - 08.2013
Multilingual French Technical Support
Cybernet Slash Support – PHILIPPINES - McKinley
Providing Assistance remotely via Phone – Emails and Zendesk (live support) by troubleshooting electronic devices such as Routers, IP cameras and Printers of end users from French Regions and English Users.
08.2014 - 08.2014
ALLUNITE – Home Based
ALLUNITE ( WORK AT HOME POSITION )
Making outbound cold calls to French Prospects owners of Restaurants, Hotels, and Cafes our Allunite WIFI Solutions whose purpose is to dispatch and share Wi-Fi connection around customers while waiting for their meals or drinks.
05.2016 - 07.2016
ENGLISH CUSTOMER CARE RETENTION
GRUPO NOA INTERNATIONAL
Assigning to the Virtual call Centre of Group Noa to support the Customer Service. -Answering calls in English to USA and Canadians customers by handling all kind of complaints and reclamations about Products and Money refund. - Providing accurate and effective customer support over the phone in order to deliver consistent solutions with regards to the concerns of customers. -Processing customer’s requests by following all guidelines-protocol standards set by the company and paying close attention to data.
07.2016 - 10.2017
Multilingual Customer Support Agent
WallBedKing (IZN) - Remotely
Placing and answering phone calls about the inquiries of French & English Customers with regards to ,their orders - orders status and product queries. -Providing Assistance over every kind of products concerns (Delivery Time Frame, Information on Company Carriers) through Live Online Chat via Zopim (Zendesk) to Customers from UK, France, Portugal and Spain. -Translating every kind of inquiries, administrative drafts, orders from English into French or vice versa. -updating, entering, retrieving customers interactions and data on
07.2017 - 10.2017
Multilingual Virtual Assistant (French-English)
ZOHO BOUTIQUE ( Working Remotely)
Managing Zoho Boutique and Everyday Makeup Messages and Posts on Facebook - Advertising Zoho and Everyday boutique Products on Facebook - Cleaning the two platforms on Facebook by deleting, hiding Negative Comments and answering product inquiries of the customers in French and English - Fulfilling, adjusting, refunding and cancelling Orders On Shopify - Managing customers inquiries and requests on Zendesk by providing accurate details regarding orders status, scheduled delivery and teaming with Carriers to find out where the customers parcel are located. - Translating document from French into English and vice versa
Compétences
HI there Thank you for taking the time to contact us. I'm a Multilingual Customer Support with huge exposure in Customer Service, Administrative, Phone and Live Chat Support - i'm computer literate with deep use of Microsoft tools, Google drive, CRM Application like Actimizer, Podio, Magneto, Cloud systems ......etc Within my former positions, i intensely used Software applications like Zendesk, Aircall to answering and reaching the customers ( email, answering and resolving customer issues) to assist customers and users within their different requests. i'm attentive to details, team player, down on earth, result and problem solving oriented person, working under pressure, and always delivers what i promised.
Formation
Bac+5 et plus
10.2000 - 10.2004
BACHELOR OF LAW
UNIVERSITY OF YAOUNDE II SOA CAMEROON
03.2008 - 12.2008
MBA
BINARY UNIVERSITY COLLEGE KUALA LUMPUR MALAYSIA
Langues
anglaismaternelle
françaiscourant
Plus d'informations
immédiatement
Douala - Yaoundé
Lieu de résidence : Yaoundé
CDI - CDD - Freelance
04.11.2019
255

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