Google Play

Spanish / English Team Lead

Publiée le 24.08.2022

Entreprise

Site Internet : https://5ca.com/
Secteur d´activité :
Informatique, SSII, Internet
Marketing, communication, médias
Offres d´emploi : Voir toutes nos annonces
5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in... lire la suite

Détails de l'annonce

Poste proposé : Spanish / English Team Lead

Who You Are
You are a natural people-person. You get a kick out of building relationships with people from all kinds of backgrounds, and you are deeply empathetic. You thrive when working in a team. You are a great motivator. You help people understand the value of their work and can motivate them to give their best performance. That means you lead by example.
Why we want you
As a Team Lead (TL) you will look after the job satisfaction of around 10 to 12 remote agents within your region or language. This means you will build strong relationships with everyone in your team, train and coach them. As Team Lead you make sure that your team has the tools and motivation to provide great customer support. You go the extra mile to make sure that your team is engaged, committed, and comfortable with their work, so the team and each agent is able to delivering the needed KPIs.
Your Responsibilities

  • Optimize the satisfaction of your team. You are the main point of contact for your team. You address and resolve any issues that get in the way of your team’s job happiness.
  • Optimize the performance of your team, based on KPIs. You motivate your team to give their best performance and coach them to do a little bit better each day.
  • Interviewing applicants and onboarding new agents. You introduce new agents to 5CA’s company, the project, it's culture, and the tools.

Your tasks

  • Provide feedback, coaching, and relevant information to your team.
  • Train your team on 5CA systems/tools, soft skills and channel-specific skills. You evaluate and pre-approve VTO (Voluntary Time Off) requests.
  • Coordinate execution of project-specific training/coaching with Operations Managers.
  • Signal agent-specific and project-specific issues to the Operations Manager.
  • Work with other 5CA departments, such as, Training, Quality Assurance and HR to fulfil your team’s needs.
Profil recherché pour le poste : Spanish / English Team Lead

Job Requirements

  • You speak near-native Spanish and English.
  • 1+ years of experience in an (preferably international) inbound customer contact center.
  • Good understanding of contact center metrics.
  • Affinity with the gaming industry
  • Able to work under pressure and deal with changes in a dynamic work environment.
  • Strong leadership and empathetic skills.

We're offering

  • A competitive salary based on market standards
  • A fulfilling position within a fast-growing company (double-digit growth!) with exciting customers
  • An inspiring, inclusive environment with young, talented colleagues from all over the world

Interested?

  • If you are excited about this opportunity, then hit that apply button! Make us briefly understand why you see this specific role as the perfect next step in your career, and why you are ready to take on this challenge. For most vacancies, an online assessment is part of the application process.
Critères de l'annonce pour le poste : Spanish / English Team Lead
Métier :
Management, direction générale
Secteur d´activité :
Informatique, SSII, Internet
Marketing, communication, médias
Type de contrat :
Freelance
Région :
Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé - International
Niveau d'expérience :
Expérience entre 2 ans et 5 ans
Niveau d'études :
Bac+3
Compétences clés :
assessment
coaching
leadership
management
Nombre de poste(s) : 8
Soyez vigilant ! N'envoyez pas d'argent à un employeur potentiel. Ne versez aucune somme d'argent en échange d'un contrat de travail potentiel ou pour suivre une formation préalable à l'embauche.
Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi".

Partagez cette offre avec votre réseau

Autres offres d’emploi susceptibles de vous intéresser

Directeur Général Adjoint- Douala

05/11/22 | AFRICAWORK

Nous recrutons pour le compte de notre client, une entreprise opérant dans le secteur Maritime et Shipping,  un  Directeur Général Adjoint (DGA)  à  Douala,  Cameroun. En tant que Directeur Général Adjoint, vous aurez comme missions  : Définition et suivi ...

Région de : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua...

Directeur Général

13/10/22 | MARKPEDIA

Markpedia Cameroun est une société de commerce extérieur qui s’occupe des importations, des exportations, du commerce électronique, de la logistique internationale et du commerce entre la Chine et le Cameroun. Poste: DIRECTEUR GÉNÉRAL Lieu de travail: Dou ...

Région de : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua...

Head Of Sub-Saharan Africa

13/10/22 | AVA LABS

Applicant Privacy Notice Want to be a part of the fastest-growing blockchain company? Ava Labs makes it simple to launch applications using Avalanche, a smart contracts platform with 800k+ monthly active users. Avalanche is the fastest blockchain, measure ...

Région de : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua...

Business Manager

12/10/22 | TECTRA CAMEROUN

Missions principales  : Pouvoir manager tous les départements d’une entreprise Élaborer un plan de développement des objectifs à atteindre Développer le chiffre d’affaire de l’entreprise Contribuer à la définition des indicateurs de développement du résea ...

Région de : Yaoundé