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Customer Service Representative – (Bilingual English/French)

Publiée le 15.06.2022

Entreprise

Secteur d´activité :
Centres d´appel, hotline, call center
Offres d´emploi : Voir toutes nos annonces
Nous sommes une entreprise d'outsourcing basée à Yaoundé. lire la suite

Détails de l'annonce

Poste proposé : Customer Service Representative – (Bilingual English/French)

We are currently recruiting for an experimented Bilingual Customer Service Representative (If you speak flawless English, but you are not bilingual, you are welcome to apply). As a Customer Service Representative, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do.

 

The Customer Service Representative will be responsible for:

  • Taking calls from customers to deal with any account queries that they have

  • Ensuring that good customer outcomes are always promoted.

  • Operating within quality guidelines

  • The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures

  • Reach and maintain Key Performance Indicators expected of a Customer Service Representative to required standards and specified timescales

  •  under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers

  • Maintaining high levels of accuracy at all times

  • Call center experience is a plus

  • Experience handling Email and chat support is a plus

Benefits

  • Attractive starting salary

  • Transport and internet allowances

  • Attractive performance bonus

  • Paid leaves

How to apply if you’re interested in this Job If this sounds like your perfect role with your CV, salary expectation, and an audio recording introducing yourself, in English, and French.

Profil recherché pour le poste : Customer Service Representative – (Bilingual English/French)

The Customer Service Representative will have:

  • Strong communication skills in English and French at a near-native level
  • Very little or no pronounced accent
  • Proven customer service skills from a similar fast-paced environment
  • Confident, outgoing individual, with the ability to build customer relationships
  • Ability to work on behalf of our rapidly growing client base,

Please be aware of fraudulent recruiting scams, do not send money to anyone suggesting they can provide employment

Critères de l'annonce pour le poste : Customer Service Representative – (Bilingual English/French)
Métier :
Informatique, nouvelles technologies
Secrétariat, assistanat
Télémarketing, téléassistance
Secteur d´activité :
Centres d´appel, hotline, call center
Informatique, SSII, Internet
Intérim, recrutement
Secrétariat
Télécom
Type de contrat :
CDI
Région :
Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé
Ville : Yaoundé
Niveau d'expérience :
Débutant < 2 ans
Niveau d'études :
Bac
Langues exigées :
anglaiscourant
françaiscourant
Compétences clés :
relation clients
support technique
ZENDESK
communication téléphonique
CRM
assistanat
reporting
secrétariat
Nombre de poste(s) : 4

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